SKUPA>, a division of Elan-Construct Pty Ltd, (we, us, our) is committed to protecting your privacy and safeguarding your personal information in accordance with the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy outlines how we collect, use, store and share your information when you visit our website (https://skupa.com.au) or interact with us. “Personal information” means any information that identifies you or could reasonably identify you.
1. Collection of information
We only collect personal information that is reasonably necessary to conduct our business or for the purpose of providing our goods and services to you. The type of information we collect depends on how you interact with us. It may include:
- personal information such as your personal and/or company name, address, phone number and email address;
- technical information such as your IP address, browser type, device information, and cookies to improve your online user experience; and
- usage data such as information about how you interact with our website, including pages visited and time spent on each page.
If you purchase our products, we will also collect your payment information such as your bank account details or credit card information.
2. How we collect your personal information
We collect personal information from you in several ways, including when you interact with us electronically or in person, when you submit information to us through our website or otherwise access our website, and when we provide our products or services to you. We may receive your personal information from third parties. If we do, we will protect it in accordance with this Privacy Policy.
3. How we use your personal information
We may use personal information collected from you to:
- fulfill your order for our products or services;
- facilitate delivery of any products you order from us;
- process any payments for our goods or services;
- communicate with you in relation to enquiries or requests;
- send you marketing and promotional material including but not limited to, invitations to events, special offers and company bulletins, where you have consented or if we are permitted to do so by law. If you would like to discontinue receiving marketing materials from us, you can contact us at hello@skupa.com.au;
- analyse website usage to enhance user experience.
4. Disclosure of your personal information
We will only disclose your personal information insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal information is only supplied to a third party when it is required for the delivery of our products or services or to comply with our legal and statutory obligations. We may disclose your personal information to:
- our related entities;
- our contractors and service providers in carrying out functions associated with the provision of our products or services;
- our third party service providers for the purpose of enabling them to provide a service to us such as hosting, secure storage, website maintenance services, or to manage any other aspect of our business;
- government bodies, regulators, law enforcement agencies and any other parties where authorised or required by law and as permitted by the Privacy Act;
- any third parties to whom you have directed or permitted us to disclose your personal information; and
- in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors.
Some of our service providers may be located overseas. As a result, your personal information may be transferred to or stored by third parties located in countries outside Australia. We take all necessary steps to ensure that any overseas third party service providers engaged by us comply with the Australian Privacy Principles, including through our contractual arrangements with them.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy.
5. Protecting your personal information
We are committed to keeping secure the information and data you provide us and take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, alteration or disclosure. For example, we implement security measures such as security procedures for access to our business premises and within our offices, as well as IT security procedures including password protection, firewalls and other site monitoring procedures. However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information (for example, by protecting any usernames and passwords).
6. Accessing or correcting your personal information
You may gain access to personal information that we hold about you or seek to correct any personal information that you believe is incorrect by contacting us at hello@skupa.com.au. You may be asked to verify your identity before we respond to any request. We reserve the right to refuse to provide you with information that we hold about you in certain circumstances, as set out in the Privacy Act.
7. Complaints about privacy
If you have any complaints about our privacy practices, please send us details of your complaint to hello@skupa.com.au. We take complaints very seriously and will respond within 28 days after receiving written notice of your complaint.
8. Third party websites
Our website contains links to other websites. We are not responsible for the privacy practices or content of those other websites.
Updated 12 March 2025